Yes, just drive into our estimating bay and we would be happy to give you a detailed estimate free of charge.
Questions? We have answers…
By law your insurance company cannot require you to go to a particular shop. They might tell you that they “can’t guarantee the repairs if you don’t go to one of their shops”. But don’t worry, Bob Mickey Collison guarantees all of our repairs for as long as you own it.
Some insurance companies may want you to visit their drive-in claims center at another shop before having your car repaired. You can do this, and then bring the estimate that they wrote to us, and we will work with the insurance company and do the repairs and guarantee our work for as long as you own your vehicle. Or, you can leave your vehicle with Bob Mickey Collision and the insurance company will come and inspect the car with us.
It is important to know that there is no law that requires you to get more than one estimate or appraisal on your vehicle.
You have the right to take your vehicle to the collision repair center of your choice.
Differences in repair estimates are common. A lower estimate may not include all necessary work, and you might not be getting the “deal” you think you are. If you’re not sure why one estimate is different from another you’ve received, just ask one of our friendly Estimators.
Make sure you choose a collision repair center that has the advanced equipment, systems, and training to do ALL types of repairs. Bob Mickey Collision has the skilled technicians, and the right equipment and scan tools to make sure your vehicle is repaired correctly. If it is going through insurance you are either just paying your deductible or nothing, so it is to your advantage to choose the best shop. Bob Mickey Collision is that shop.
Let us help you with the insurance company. Bob Mickey Collision has established positive business relationships with virtually every auto insurance company. Let us take care of your vehicle and the red tape.
Never drive a vehicle that could be unsafe because of damages. Call us and we will gladly arrange for your vehicle to be towed to Bob Mickey Collision.
Do you give free estimates?
Where do I get a claim number?
Claim numbers are issued by your insurance company at the time you report your accident. Just write it down and bring it in with you when you come in to get your estimate, Bob Mickey Collision Center will do the rest.
What are your hours?
We are open 7:30am-5:30pm Monday through Friday.
Will the parts be ordered before I drop off my car for repair?
We generally order your vehicle’s parts when we get approval from you and/or your insurance company. The next step is to schedule your vehicle for drop-off a couple of days later. If your vehicle is found unsafe to drive, then we would help you arrange for a rental vehicle as soon as possible. This enables us to provide quicker turnaround time.
If my vehicle’s frame is damaged is the car a total loss?
No. A car is a total loss only when the price of repairs exceeds the insurance company’s determined value of your vehicle. Most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art computer measuring system, can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair then that section can simply be replaced.
Can you match my car paint color?
Today’s factory finishes incorporate multiple layers of highly specialized paints. Bob Mickey Collision Center has made a major investment in the finest paint system available and constantly upgrades its technology and equipment to ensure that each vehicle’s paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.
Can I get other service work done on my car while it in the body shop?
Yes. Just let your advisor know what other work you would like done so that we can make the necessary arrangements.
How long will the repairs to my vehicle take?
Your advisor can give you an estimate of the time it will take to complete the repairs to your vehicle according to the original estimate. If additional damage is found we will work with you and your insurance company to finish the work according to our high standards. We will call you when the work is done.
How can I get a rental car?
If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.
How will I know when my car is done?
We will call you when your vehicle is ready to be picked up. Feel free to call or e-mail your advisor during the repair process if you have questions or concerns.
Is there a warranty on the repairs to my vehicle?
Yes. Bob Mickey Collision guarantees all repairs with a Lifetime Warranty.
Do I have to pay a deductible?
The amount of deductible that you will be responsible for is determined by your insurance policy. If you carry broad collision, and you were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren’t sure about your deductible, you can call your agent and they can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.
Who do I pay my deductible to?
If your deductible is not waived, it will be your responsibility to pay Bob Mickey Collision Center when you pick up your vehicle. If you aren’t sure about your deductible, you can call your agent and they can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.
What forms of payment do you accept?
The easiest and most convenient way to pay for your portion of the repairs to your vehicle is with a major credit card. We accept Visa, MasterCard, Discover and American Express. Of course, cash and checks are always welcome.
What are Betterment Charges?
Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.
Can I wash My car?
Recommendations and precautions in the first 30 days
DO’S
· Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge.
· Always use clean fresh water.
· Wash your vehicle in the shade
DON’T
· Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface.
· Do not “dry wipe” your vehicle. Dry wiping can scratch the finish.
· Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days.
· Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface.
· Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish.
· Do not scrape ice or snow from the newly painted surface. Scrapers can act like a paint scraper on a newly painted finish.Recommendations and precautions in the first 90 days
DON’T
· Do not wax or polish the vehicle. This will allow the finish to dry and harden completely.
319-393-3226
4813 Center Point Road NE
Cedar Rapids, Iowa 52402
M-F 7:30-5:30